Introduction
Welcome to 3Dim Inc. (3dim.ca). By accessing our website and services, you agree to comply with the terms and conditions outlined here. If you do not agree with these terms, please refrain from using our website and services.
Services
3Dim provides professional 3D modeling, rendering, and 3D printing services. We strive to deliver high-quality results that meet client specifications and adhere to industry standards. While we ensure the integrity of our work, the responsibility for the legality and appropriateness of the submitted materials lies with the client.
User Responsibilities
Users of 3Dim services are required to:
- Ensure that any materials or files submitted for 3D printing or modeling are legally compliant and free of any prohibited content.
- Refrain from submitting content that:
- Infringes on intellectual property rights, including but not limited to copyrights, trademarks, or patents.
- Violates privacy rights or contains confidential information submitted without proper authorization.
- Promotes hate speech, violence, illegal activities, or discriminatory content.
- Represents weapons, weapon components, or other potentially harmful objects, unless explicitly permitted by applicable law.
Prohibited Items
The following items and content are strictly prohibited under Canadian law and our policy:
- Firearms, firearm parts, ammunition, and explosives.
- Controlled substances, drug paraphernalia, and related materials.
- Content or items involving child exploitation or abuse.
- Materials that infringe upon existing patents, trademarks, copyrights, or other intellectual property rights.
- Hazardous, toxic, or illegal materials and substances.
We reserve the right to reject or cancel any project that includes prohibited content, at our sole discretion.
Intellectual Property Rights
All designs, models, and content provided by 3Dim remain the intellectual property of the client unless explicitly agreed otherwise. However, 3Dim reserves the right to use non-confidential and non-proprietary projects in its portfolio for marketing purposes, with prior consent from the client.
Liability
3Dim is committed to maintaining high-quality services. However, we are not liable for:
- Misuse or unintended use of our products or services.
- Legal disputes arising from the materials submitted by the user.
- Delays or disruptions caused by circumstances beyond our control, such as natural disasters, technical failures, or supply chain issues.
By using our services, you agree to indemnify and hold harmless 3Dim, its employees, and affiliates from any claims, damages, or liabilities arising from your use of our services.
Payment and Refund Policy
Payment Policy
Accepted Payment Methods:
We accept payments through major credit cards, PayPal, and direct bank transfers. Payments must be completed in full before the commencement of any project.
Project Pricing:
The pricing for our services will be outlined in the quote provided after discussing your project requirements. Prices are determined based on the complexity, materials, and time required to complete the project.
Payment Terms:
- Full payment is required upfront for all standard orders.
- For custom or large-scale projects, a milestone-based payment system may be agreed upon, with an initial deposit of 50% required before work begins.
Invoice Generation:
Upon successful payment, an invoice will be generated and sent to your registered email address for your records.
Security:
Your payment details are securely processed through trusted payment gateways. We do not store your payment information on our servers.
Refund Policy
At 3Dim, we are committed to delivering high-quality 3D modeling, rendering, and printing services to meet your expectations. We understand that sometimes things may not go as planned, so we have a fair and transparent refund policy in place.
- Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Project Cancellation by 3Dim: If we are unable to deliver the service due to unforeseen circumstances, you will be eligible for a full refund.
- Mutual Agreement to Cancel: If both you (the customer) and 3Dim agree to cancel the project, a partial or full refund will be issued depending on the stage of the project.
- Non-Delivery of Work: If the final deliverables are not provided within the agreed timeframe and no extensions were mutually agreed upon.
- Defective Products (3D Printing Services): If the printed product has manufacturing defects directly caused by us and the issue is reported within 7 days of receipt.
- Non-Eligibility for Refunds
Refunds will not be issued in the following cases:
- Change of Mind: If you change your mind after approving the project scope or deliverables.
- Completed Services: Once a project has been marked as completed and approved, it is no longer eligible for a refund.
- Customer-Supplied Errors: If the issue arises from incorrect specifications, files, or instructions provided by you.
- Third-Party Interference: If a deliverable was modified, printed, or altered by a third party after delivery.
- Refund Process
- Request Submission: Submit your refund request via our [contact page/email address] within 7 days of the issue. Include your order number, a detailed description of the issue, and any supporting evidence (e.g., photos for 3D-printed products).
- Review Period: We will review your request and respond within 5 business days with a resolution.
- Refund Approval: Approved refunds will be processed within 7 business days through the original payment method.
- Dispute Resolution
If we cannot resolve the issue directly, we will seek a mutually agreeable resolution, including partial refunds or service credits for future orders. - Exceptions
We reserve the right to deny refund requests that do not comply with our policies or are deemed abusive.
Amendments
3Dim reserves the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our website and services constitutes acceptance of the revised terms.
Governing Law
These terms and conditions are governed by the laws of Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of Canadian courts.
Contact Information
For inquiries, concerns, or assistance, please contact us at:
- Email: info@3dim.ca
- Website: www.3dim.ca
Thank you for choosing 3Dim. We look forward to working with you!