Privacy Policy

Effective Date: April 07, 2025

3dim.ca (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal and project-related data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal and project data in accordance with Quebec’s Law 25, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy laws.

1. Information We Collect

We may collect the following types of personal and project-related information:

Personal Information:

Contact Information: Name, email address, phone number, mailing address.
Business Information: Company name, job title, project requests.

Technical & Usage Data:

IP address, browser type, device type, operating system, referral URL, time spent on pages (via cookies or analytics tools).

Project-Related Data:

3D Files: CAD models, STL files, OBJ files, or other file formats submitted for modeling or 3D printing.
Product Specifications: Dimensions, materials, tolerances, and reference designs.

Confidential Project Information: Any sensitive data, design concepts, or prototypes submitted for review or production.

2. How We Use This Information

We collect and use your information for the following purposes:

To communicate with you and respond to inquiries
To review, analyze, and provide 3D modeling or printing services
To generate quotes, proposals, and invoices
To protect intellectual property and ensure proper use of data
To maintain internal records and improve our service offerings

To comply with legal and regulatory requirements

3. Handling of Project Data

We understand the sensitivity of 3D files and proprietary product information. As such:

All files submitted are treated as confidential
We do not share, reproduce, or distribute any 3D files or project data without your explicit written consent
Files may be temporarily stored on secure, access-controlled servers for the duration of your project
You may request the deletion of your files at any time after project completion

If you require a Non-Disclosure Agreement (NDA) before sharing sensitive files, we are happy to provide one upon request.

4. Legal Basis for Processing

We process your information based on:

Your consent
Contractual necessity (e.g., to provide services or quotes)
Legal compliance
Our legitimate business interests, such as improving our services

5. Sharing of Information

We do not sell or rent your personal or project information. We may share data with trusted service providers (e.g., web hosting, analytics, cloud storage) under strict confidentiality agreements.

We may also disclose your information if required by law or legal process.

6. Your Rights (Under Law 25 and PIPEDA)

You have the right to:

Access your personal and project data
Request corrections to inaccurate data
Withdraw your consent at any time
Request deletion of your data
File a complaint with the Commission d’accès à l’information du Québec

7. Data Retention

We retain data only as long as necessary to complete your project or fulfill legal and business obligations. You can request early deletion of your files or personal data at any time.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Improve user experience

You can disable cookies via your browser settings.

9. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your data. These include encryption, firewalls, and access controls.

10. International Transfers

All data is primarily stored and processed in Canada. If we ever need to transfer your data outside of Canada, it will be handled securely and in compliance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the new effective date.

12. Contact Us

For questions, concerns, or requests related to your data or this policy:

3dim.ca
info@3dim.ca

+1 431 2761827